Terms of use

These terms

These terms cover use of clariovo.com and the Clariovo Casework CRM provided by Clariovo. Where we have signed a separate written agreement with a customer, that agreement takes precedence over this page.

Accounts and access

Each organisation gets its own workspace. The person who creates it becomes its owner and is responsible for who they invite and what role they give them.

Every account must enrol an authenticator app before reaching case data. You are responsible for keeping your credentials and second factor secure, and for telling us promptly if you believe an account has been compromised.

Acceptable use

Do not use the service to break the law, to store data you have no right to hold, to attempt to reach another organisation's workspace, or to probe, overload or interfere with the service or its infrastructure.

Your data

You keep ownership of the case, client and financial data you enter. We process it to provide the service, as described in our privacy notice, and we do not sell it or use it to build unrelated products.

You are responsible for making sure you are entitled to enter the personal data you upload and for telling the people it concerns how it is used.

Fees

Plans are charged per user, per month, in pounds sterling, excluding VAT, as set out on the pricing page or in your written quote. We will confirm your figure in writing before billing starts and will give notice before changing it.

Availability and support

We aim to keep the service available and to deal with problems promptly, and we will give notice of planned maintenance where we reasonably can. We do not promise uninterrupted availability unless we have agreed a specific commitment with you in writing.

Liability

The service is provided as described on this site. Nothing here excludes liability that cannot lawfully be excluded. Otherwise, our liability to a customer is limited to the fees paid in the twelve months before the claim, and we are not liable for indirect or consequential loss.

Ending the service

A customer may stop using the service at any time by telling us. We may suspend or end access where these terms are broken or fees remain unpaid. On termination we will make your data available for export for a reasonable period before removing the workspace.

Contact

Questions about these terms go to hello@clariovo.com.